Wednesday 22 January

08.00 - 09.30

Registration, coffee and exhibition viewing

Delegates attending the conference can apply for CPD hours awarded by CILT

09:25 - 09.30

Welcome and Introduction

Ann Marie Knegt , Editor , LAPV

09:35 - 09.45

A global fleet safety standard

David Braunstein , , Together for Safer Roads Alliance

09.45 - 10.30

Panel discussion: The future of peer-to-peer fleet safety programmes

• Learn how public- and private-sector fleet operators are coming together to share global best practices with each other to go beyond compliance
• Understand the specific needs of the under-resourced, smaller fleet operators and how a peer-to-peer programmes can create breakthroughs
• Explore the topic in an interactive panel discussion with fleet safety experts from around the world

David Braunstein , , Together for Safer Roads Alliance
Keith Kerman , Chief Fleet Officer , City of New York
Philippe Saint-Vil , Head Planning and Operations Support , City of Montreal

10.30 - 11.00

Global resource implications of de-carbonisation of the vehicle fleet (need for mix eg cars battery EVs, HDVs fuel cell vehicles)

• In-cabin exposure NO2 and particles
• Detecting tampered vehicles e.g. SCR emulators.

James Tate , Associate Professor, Institute for Transport Studies , University of Leeds

11.00 - 11.30

Break, coffee and exhibition viewing

11.30 - 12.00

City of Calgary - innovation, efficiencies and tax savings

• Learn how The City of Calgary is maximising value and avoiding unnecessary costs in fleet management
• See the benefits of making strategic design choices to create a multi-purpose fleet
• Learn the importance of innovation in times of economic restraint

Sharon Fleming , Director of Fleet Services , City of Calgary

12.00 - 12.30

Creating a high-tech integrated Service Centre for fleet and equipment

Ian Grimes , Fleet Manager Northern Ireland Fire Service/ R&ND Manager , NI Fire Service (TBC)

12.30 - 13.00

Fuel cell vehicles, the hydrogen economy and you

• Get an insight into fuel cell vehicles and the hydrogen economy
• Find out how hydrogen, renewables and the drive for sustainability are about to transform energy and transportation worldwide
• Learn what the future of emission free transport will be and how soon,
• Find out ab out the costs of hydrogen and the implications are for fleets

Chandra Sekar , , NED Microcab, Industries

13.00 - 14.00

Lunch and exhibition viewing

14.30 - 15.00

How urban operating fleets are ripe and ready for electrification right now - Just as they were 10 years ago

Roger Atkins , MD , Electric Vehicle Outlook

15.00 - 15.30

Dundee – ‘an electric City’

• Find out about Dundee’s 8-year journey to e-mobility transition
• Learn how Dundee implemented its EV-charging infrastructure strategy including other renewable energy solutions
• Find out how the City Council came to have the largest percentage of electric taxis in UK.

Fraser Crighton , Corporate Fleet Operations Manager, , Dundee City Council

15.30 - 16.00

16.00 - 16.30

Coffee, tea and exhibition viewing

16:30 - 17.00

A practical guide to improving diversity

  • Learn how current recruitment policies may be hindering diversity
  • Push and pull factors – learn how can you can really attract a more diverse workforce
  • Learn practical tips to put into force as soon as you get back to the office

Ruth Waring , Director , BigChange Advisory Plus

17:00 - 17.30

Edmonton - Customer Journey Mapping - Who is your customer and what are they really saying about you?

• Learn why customer experience has emerged as a critical driver of success in today's competitive marketplace
• Find out why customer journey mapping has the potential to affect employee retention, productivity and customer loyalty, it is also a key link to customer satisfaction, organisational reputation and overall stakeholder value
• Identify if your customer’s journey is in a logical order and showing the gaps between the desired customer experience and the one actually received
• Learn how the City of Edmonton, Canada, employed key strategies and learning in relation to improving customer service

Steve Rapanos , City Operations/Manager Fleet and Facilities , City of Edmonton

17.30 - 17.35

Close of conference

Ann Marie Knegt , Editor , LAPV

18.00 - 19.00

Future Fleet Awards drinks reception in Crypt, Guildhall

19.00 - 22.30

Future Fleet Awards dinner and ceremony at The Great Hall, Guildhall